Return Policy
Return and Exchange Period
You can request a return or exchange within 14 days of receiving the product.
Fee Explanation
Shipping Costs: Customers are only required to pay one shipping cost (including returns) and we do not charge consumers any re-stocking fees.
RETURN CONDITIONS: In order to qualify for a return, the item must be unused and in the original condition in which it was received, and must include the original packaging.
Proof of Documentation: Please provide a receipt or proof of purchase when completing your return. Please do not send the item back directly to the manufacturer.
Refund Process
Once we have received and inspected your returned item, we will notify you via email. We will then let you know if the refund has been approved. If approved, the refund will be processed within a certain number of days and automatically refunded to your credit card or other original method of payment.
Delayed or Unreceived Refunds
If you have not yet received your refund, first check your bank account again. Then contact your credit card company or bank, as sometimes refunds take some time to be officially credited. If you have completed the above steps and still have not received your refund, please contact us for assistance.
Exchange Policy
Exchange Conditions
We only exchange defective or damaged merchandise. If you need to exchange the same item, please contact our customer service team.
Exchange Shipping
Depending on your location, the time it takes for an exchange item to arrive may vary. We recommend that you use a traceable courier service or purchase shipping insurance to ensure that your package arrives safely. Please note that we do not guarantee that we will receive your returned item.
Cautions
This policy applies to all items purchased through our website.
For all returns and exchanges, please contact us via the following contact details